Your satisfaction is important to us. If you have a problem with a transaction, please email us to let us know. We will make every effort to respond to you within 2 business days and are committed to doing whatever we can to resolve any problem that arises.
We invite you to place orders directly through our website, where we are currently accepting orders shipping to US addresses. You have the option of making payments on our website through PayPal Express or Stripe and can use MasterCard, Visa, Discover, or American Express credit card. For shipments sent to California addresses, the appropriate sales tax according to county sales tax rates will be applied.
For orders shipping outside of the US, requiring expedited shipping, or simply needing more personal service, you are welcome to email us or leave us a voice message and we will be delighted to call you back. It is not applied to shipping and handling charges. Please make your selection carefully as all sales are final.
shipping and handling
Paste will ship your order via usps to mainland USA, excluding Hawaii and Alaska for a flat fee of $5.00 on orders totaling up to $59.99. Free shipping on orders $60.00 and above.
Please contact paste for Alaska, Hawaii and international shipping quotes.
paste piece availabilityEach original paste piece is made by hand, and in the event that there is not a particular antique or vintage paper available within the immediate future, you will be contacted by email and telephone and informed of its arrival time.
returns and exchanges
Please make your selections carefully as all sales are final. We can accept items for return only if they are defective. Please report any defective items within 30 days of receipt. Upon their return to us, we will be happy to replace them. If you have any questions or concerns about items you would like to order, please contact us and we will gladly supply the information you need to make your choice.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your replacement will be sent to you.
1410 Vallejo St.
San Francisco, CA 94109.
We can be reached by email here.
Or you can call us at 415-760-8278.
data we collect and how we use it:
We respect your privacy, and the personal information you provide when using this Web site is used solely to process and ship your orders and provide customer service. We collect information from you when you place an order. When ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. We do not give out any account information to any third parties unless you authorize us to, or if it is necessary to fulfill our responsibilities, including, but not limited to, delivering the product or service you order. You may, however, visit our site anonymously. Information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
intellectual property policy
Unless otherwise noted, all materials, including (without limitation) images, illustrations, designs, icons, photographs, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by paste. Paste's trademarks and copyrights may not be used in connection with any product or service that is not paste's. The Site as a whole is protected by copyright and trade dress. All worldwide rights, title and interests are reserved. Paste and all other paste pieces, graphics, and logos, are trademarks or trade dress of paste. The Contents of our site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. No right, title or interest in any downloaded materials or software is transferred to you as a result of any downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, or the Site unless expressly authorized in writing by paste™.